|
|
|
| |
 |
Customer
service is a top priority. Opposite, one of our luxury
homes
at Langley Park in Beckenham, Kent. |
|
market
opportunity...
In
any walk of life,
satisfied customers will always be valuable customers.
They are the ones most likely to buy again, and the
ones most likely to recommend a companys products
or services to other, like-minded people. Companies
who put a high priority on customer service and product
quality will always be market leaders.
|
"
Laing
Homes surprised me with the efficiency and quality
of their service. Right from the start they
were helpful. I wanted to consolidate two properties
into one. As one of my properties was rented
out, I thought it might prove complicated, but
the Laing Homes team made it really simple.
They also offered me the full market value for
my properties in part-exchange, which really
impressed me. There were a couple of hiccups
to do with legal issues, but I was kept informed
at every stage. At completion they were really
accommodating, letting me stay in my old house
later than planned and ensuring a smooth move.
But what's made the real difference is having
a customer service advisor who's dealt with
any queries since I moved in. I get an excellent
service, and I'll get it for the next two years.
I'd definitely recommend Laing Homes to friends
of mine - just on service alone!"
Tony
Buck
Customer
|
 |
strategic
response...
As
a marketing-orientated company we
have always had a strong commitment to sustainable
customer service. Project Champion is a new customer
service initiative, currently operating in two of
our regions, which we will implement throughout our
business, if it proves successful.
|
| Copyright
© 2001 John Laing plc |
|
|
Homepage
Introduction
Chairman's Statement
Financial Highlights
Directors
OPERATING REVIEW:
Homes
Innovation
Customer Focus
Investments
Targeted Growth
Partnership
Property
Market Focused
Creative
Financial Review
Accounts Contents
|