Welcome
Contents
 
 
  Customer service is a top priority. Opposite, one of our luxury homes
at Langley Park in Beckenham, Kent.

market opportunity...

In any walk of life, satisfied customers will always be valuable customers. They are the ones most likely to buy again, and the ones most likely to recommend a company’s products or services to other, like-minded people. Companies who put a high priority on customer service and product quality will always be market leaders.

" Laing Homes surprised me with the efficiency and quality of their service. Right from the start they were helpful. I wanted to consolidate two properties into one. As one of my properties was rented out, I thought it might prove complicated, but the Laing Homes team made it really simple. They also offered me the full market value for my properties in part-exchange, which really impressed me. There were a couple of hiccups to do with legal issues, but I was kept informed at every stage. At completion they were really accommodating, letting me stay in my old house later than planned and ensuring a smooth move. But what's made the real difference is having a customer service advisor who's dealt with any queries since I moved in. I get an excellent service, and I'll get it for the next two years. I'd definitely recommend Laing Homes to friends of mine - just on service alone!"

Tony Buck
Customer

strategic response...

As a marketing-orientated company we have always had a strong commitment to sustainable customer service. Project Champion is a new customer service initiative, currently operating in two of our regions, which we will implement throughout our business, if it proves successful.

Copyright © 2001 John Laing plc

Homepage

Introduction

Chairman's Statement

Financial Highlights

Directors


OPERATING REVIEW:

Homes
• Innovation
• Customer Focus

Investments
• Targeted Growth
• Partnership

Property
• Market Focused
• Creative


Financial Review

Accounts Contents